Refund Policy
Overview
This website (Grumpy Cat Cakes/grumpycatcakes.com) is managed by and runs on Instadukan web services platfrom.
Instadukan onboards sellers of highest quality to ensure minimum fraud and refund requests.
Eligibility for refunds
Goods and services (on Instadukan or one of it's associated websites including but not limited to Grumpy Cat Cakes) once purchased will not be eligible for refund 2 days after safe delivery (D+2).
Eligibility for full refund
Physical or digital products and services sold will be eligible for full refund if purchased goods/product/service is not delivered.
Eligibility for partial refund
A partial refund upto 70% will be applicable in case the delivered product/service is damaged and a replacement product/service of same/similar value is not safely provided.
Eligibility for cancellation
Cancellation of orders is processed on a case to case basis. Cancellation of order is applicable within 30 minutes of successfully placing the order.
Conflict resolution
In case of a dispute, please write to priority@instadukan.com for priority on-demand support.
Changes to This Refund Policy
We may update our Refund Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Refund Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Refund Policy, do not hesitate to contact us.